The Customer is Crucial

Community Manager

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At Crucial we have an amazing global customer support team that is here to help you with any technical support or product questions you may have. We go above and beyond to deliver the right solution in an effortless experience. Our commitment is to building lasting relationships with our customers and making them happy.  You can learn more about our story here.


Our award-winning service team has won the BizRate’s Circle of Excellence Award fourteen years in a row. This award is only given 2.9% of retailers in the BizRate network. The ratings they use identify retailers with exceptional customer performance in seven areas.  This is a huge honor and shows how important it is to us to provide exceptional service.


Our products and service are here to empower everyday customers to upgrade their systems and improve their computer’s performance themselves. We have a wealth of resources on our website on our support pages, learn pages, and our TKB.  We are here to answer your questions if you are unable to find the information you need from one of our support pages. We have several channels to contact us whether it be phone, chat, or through our social media presence.


Beyond support we are here to place orders for our customers.  We have an amazing 45 day return period with a money back guarantee. Our will guarantee compatibility with your system. We also ship orders worldwide and offer multilingual support.  If you need a return for any reason we have an online RMA tool that makes setting up returns a breeze.


Please contact us directly for any reason you may need. We love talking to our customers and helping find the right upgrades for any system.


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