09-24-2018 02:58 AM - edited 09-24-2018 03:09 AM
This seems like a somewhat common issue for these drives. I'm curious if a solution has ever been found? None of the threads I've found searching this forum and others seem to have found one.
But to be more specific, the problem I'm having seems to be the exact same one as this user posted:
It started maybe two months ago. I use the BX300 as a gaming drive. So the problem occurs only while gaming. Specifically the game freezes for about 30 seconds before starting back where it left off. I wasn't sure what was actually causing the problem. I thought it was something wrong with my graphics card or something until I thought to check Task Manager. I noticed when it happens, the "Active time"(under Task Manager > Performance > Disk #) is 100%, while the "Data transfer rate" is 0. I don't know if that's in any way helpful, but it was how I realized it was a problem with the SSD.
If a solution hasn't been found, how do I start the RMA process? I tried through the website. It said something along the lines of Crucial "not accepting online returns for [the BX300]" and to click a link to contact support. However that link was dead. EDIT: Ignore this. I went back to it and realized that I confused the Material Number and Part Number.
Solved! Go to Solution.
09-24-2018 05:46 AM
My initital repsonse would largely be the same as it was to the post you linked. Can you post up the SMART data please and we can see if there are any hardware faults logged on the drive.
09-24-2018 06:23 AM
09-24-2018 07:17 AM
It may be related to AHCI driver. The first thing I would try would be to install AHCI/SATA driver listed on your mobo manufacturer's support site.
09-24-2018 08:15 AM
I don't see anything besides a RAID driver on the motherboard manufacturer's website. I guess I should add that I've owned the SSD for about 9 months and this started maybe about 2 months ago. No driver or other major system changes happened.
09-24-2018 10:48 AM
If you are using Windows 10, make sure all of the updates have been successfully installed. Don't trust the Windows Update tab to report correctly. Instead, click the "Update" button to force it to check. I have seen this tab say the system is up to date, but then go on to download multiple updates while I'm using the system. There are settings to customize when dowloads are performed. I have also seen systems where Windows Update gets stuck in the updating process where it will bring the system to its knees so that it is next to impossible to navigate. In those situations, Task Manager showed no CPU utilitization, no disk activity and no network activity.
You may want to disable putting the SSD to sleep as it can take a little time for the SSD to recover.
Try disabling "Fast Boot" within Windows 10.
09-24-2018 04:32 PM
Updating now. I set the HDD Sleep option under Power Options to "Never". I also enabled Hot Plug in the BIOS. I've read in another thread that is apparently different than Hot Swap, but I saw no Hot Swap. I will report back later. I'm gonna make sure there's an actual "this worked for me" response(if anything works) so others can see it in the future.
09-25-2018 04:33 PM
Been at least a day since I've seen it happen. I think it's a bit too early to say for sure but if it starts back up, I can make another post. So the solution was either:
If I had to guess which one, I'd say it was 3. I vaguely remember months ago setting Hot Plug to Disabled because I didn't think I'd ever need to hotswap the drives. I didn't associate them(and didn't even think about it until I was in the BIOS) because I thought it was a video card problem until a couple days ago.
Thanks for the help. Hopefully I don't need to post again about this.