BX300 Freezing

SOLVED
Kilobyte Kid

BX300 Freezing

This seems like a somewhat common issue for these drives. I'm curious if a solution has ever been found? None of the threads I've found searching this forum and others seem to have found one.

 

But to be more specific, the problem I'm having seems to be the exact same one as this user posted:

 

https://forums.crucial.com/t5/Crucial-SSDs/New-Crucial-BX300-120GB-SSD-freezing/m-p/184643#M56064

 

It started maybe two months ago. I use the BX300 as a gaming drive. So the problem occurs only while gaming. Specifically the game freezes for about 30 seconds before starting back where it left off. I wasn't sure what was actually causing the problem. I thought it was something wrong with my graphics card or something until I thought to check Task Manager. I noticed when it happens, the "Active time"(under Task Manager > Performance > Disk #) is 100%, while the "Data transfer rate" is 0. I don't know if that's in any way helpful, but it was how I realized it was a problem with the SSD.

 

If a solution hasn't been found, how do I start the RMA process? I tried through the website. It said something along the lines of Crucial "not accepting online returns for [the BX300]" and to click a link to contact support. However that link was dead. EDIT: Ignore this. I went back to it and realized that I confused the Material Number and Part Number.

 

Thank you.

7 Replies
JEDEC Jedi

Re: BX300 Freezing

My initital repsonse would largely be the same as it was to the post you linked. Smiley Happy  Can you post up the SMART data please and we can see if there are any hardware faults logged on the drive.

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Kilobyte Kid

Re: BX300 Freezing

Of course.

Spoiler

----------------------------------------------------------------------------
CrystalDiskInfo 7.5.0 (C) 2008-2017 hiyohiyo
Crystal Dew World : https://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 10 [10.0 Build 14393] (x64)
Date : 2018/09/24 8:21:37

-- Controller Map ----------------------------------------------------------
+ Standard SATA AHCI Controller [ATA]
- CT480BX300SSD1
- ST31000528AS
- Standard SATA AHCI Controller [ATA]
- Microsoft Storage Spaces Controller [SCSI]
+ Standard NVM Express Controller [SCSI]
- Samsung SSD 960 EVO 250GB

-- Disk List ---------------------------------------------------------------
(1) CT480BX300SSD1 : 480.1 GB [0/0/0, pd1] - sf
(2) ST31000528AS : 1000.2 GB [1/0/0, pd1] - st
(3) Samsung SSD 960 EVO 250GB : 250.0 GB [2/2/0, sq] - nv

----------------------------------------------------------------------------
(1) CT480BX300SSD1
----------------------------------------------------------------------------
Model : CT480BX300SSD1
Firmware : M2CR010
Serial Number :
Disk Size : 480.1 GB (8.4/137.4/480.1/480.1)
Buffer Size : Unknown
Queue Depth : 32
# of Sectors : 937703088
Rotation Rate : ---- (SSD)
Interface : Serial ATA
Major Version : ACS-2
Minor Version : ----
Transfer Mode : SATA/600 | SATA/600
Power On Hours : 6377 hours
Power On Count : 119 count
Temperature : 31 C (87 F)
Health Status : Good
Features : S.M.A.R.T., 48bit LBA, NCQ, TRIM, DevSleep
APM Level : ----
AAM Level : ----
Drive Letter : G:

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr Raw Values (7) Attribute Name
01 100 100 __0 00000000000000 Raw Read Error Rate
05 100 100 _10 00000000000000 Retired Block Count
09 100 100 __0 000000000018E9 Power-on Hours
0C 100 100 __0 00000000000077 Power Cycle Count
AB 100 100 __0 00000000000000 Program Fail Count
AC 100 100 __0 00000000000000 Erase Fail Count
AD 100 100 __0 00000000000007 Vendor Specific
AE 100 100 __0 00000000000021 Unexpected Power Loss Count
B4 100 100 __0 00000000000029 Vendor Specific
B7 100 100 __0 00000000000000 Vendor Specific
B8 100 100 __0 00000000000000 Reported I/O Error Detection Code Errors
BB 100 100 __0 00000000000000 Reported Uncorrectable Errors
C2 100 100 __0 0000000000001F Temperature
C4 100 100 __0 00000000000000 Reallocation Event Count
C5 100 100 __0 00000000000000 Vendor Specific
C6 100 100 __0 00000000000000 Uncorrectable Sector Count
C7 100 100 __0 00000000000000 SATA R-Errors (CRC) Error Count
CA 100 100 __1 00000000000000 Vendor Specific
CE 100 100 __0 00000000000000 Vendor Specific
D2 100 100 __0 00000000000000 Vendor Specific
F6 100 100 __0 000000AAF086B4 Vendor Specific
F7 100 100 __0 00000001709BD5 Vendor Specific
F8 100 100 __0 000000011345DB Vendor Specific

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 0040 3FFF C837 0010 0000 0000 003F FFFF FF0F 0000
010: 3137 3333 4531 3031 3130 3037 2020 2020 2020 2020
020: 0000 0000 0000 4D32 4352 3031 3020 4354 3438 3042
030: 5833 3030 5353 4431 2020 2020 2020 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8002 4000 2F00
050: 4000 0000 0000 0007 3FFF 0010 003F FC10 00FB 9102
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 4D20
070: 0000 0000 0000 0000 0000 001F 870E 0086 014C 0040
080: 03F0 0000 706B 7501 4063 7069 B401 4063 407F 0001
090: 0001 0000 FFFE 0000 0000 0000 0000 0000 0000 0000
100: 36B0 37E4 0000 0000 0000 0008 6003 0000 0000 0000
110: 0000 0000 0000 0000 0000 0000 0000 0100 0000 411C
120: 401C 0000 0000 0000 0000 0000 0000 0000 0029 4372
130: 7563 6961 6C00 0000 0000 0000 0000 0000 0000 0000
140: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0001
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 0035 0000 0000 4000
210: 0000 0000 0000 0000 0000 0000 0000 0001 0000 0000
220: 0000 0000 107F 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 0200 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 1CA5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 01 00 01 2F 00 64 64 00 00 00 00 00 00 00 05 32
010: 00 64 64 00 00 00 00 00 00 00 09 32 00 64 64 E9
020: 18 00 00 00 00 00 0C 32 00 64 64 77 00 00 00 00
030: 00 00 AB 32 00 64 64 00 00 00 00 00 00 00 AC 32
040: 00 64 64 00 00 00 00 00 00 00 AD 32 00 64 64 07
050: 00 00 00 00 00 00 AE 32 00 64 64 21 00 00 00 00
060: 00 00 B4 33 00 64 64 29 00 00 00 00 00 00 B7 32
070: 00 64 64 00 00 00 00 00 00 00 B8 32 00 64 64 00
080: 00 00 00 00 00 00 BB 32 00 64 64 00 00 00 00 00
090: 00 00 C2 22 00 64 64 1F 00 00 00 00 00 00 C4 32
0A0: 00 64 64 00 00 00 00 00 00 00 C5 32 00 64 64 00
0B0: 00 00 00 00 00 00 C6 30 00 64 64 00 00 00 00 00
0C0: 00 00 C7 32 00 64 64 00 00 00 00 00 00 00 CA 30
0D0: 00 64 64 00 00 00 00 00 00 00 CE 0E 00 64 64 00
0E0: 00 00 00 00 00 00 D2 32 00 64 64 00 00 00 00 00
0F0: 00 00 F6 32 00 64 64 B4 86 F0 AA 00 00 00 F7 32
100: 00 64 64 D5 9B 70 01 00 00 00 F8 32 00 64 64 DB
110: 45 13 01 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 71
170: 02 00 01 00 01 02 01 00 00 00 00 00 00 00 00 00
180: 00 00 4D 32 43 52 30 31 30 20 00 00 00 00 00 00
190: 53 4D 32 32 35 38 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 72

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 01 00 01 00 00 00 00 00 00 00 00 00 00 00 05 0A
010: 00 00 00 00 00 00 00 00 00 00 09 00 00 00 00 00
020: 00 00 00 00 00 00 0C 00 00 00 00 00 00 00 00 00
030: 00 00 AB 00 00 00 00 00 00 00 00 00 00 00 AC 00
040: 00 00 00 00 00 00 00 00 00 00 AD 00 00 00 00 00
050: 00 00 00 00 00 00 AE 00 00 00 00 00 00 00 00 00
060: 00 00 B4 00 00 00 00 00 00 00 00 00 00 00 B7 00
070: 00 00 00 00 00 00 00 00 00 00 B8 00 00 00 00 00
080: 00 00 00 00 00 00 BB 00 00 00 00 00 00 00 00 00
090: 00 00 C2 00 00 00 00 00 00 00 00 00 00 00 C4 00
0A0: 00 00 00 00 00 00 00 00 00 00 C5 00 00 00 00 00
0B0: 00 00 00 00 00 00 C6 00 00 00 00 00 00 00 00 00
0C0: 00 00 C7 00 00 00 00 00 00 00 00 00 00 00 CA 01
0D0: 00 00 00 00 00 00 00 00 00 00 CE 00 00 00 00 00
0E0: 00 00 00 00 00 00 D2 00 00 00 00 00 00 00 00 00
0F0: 00 00 F6 00 00 00 00 00 00 00 00 00 00 00 F7 00
100: 00 00 00 00 00 00 00 00 00 00 F8 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 22
JEDEC Jedi

Re: BX300 Freezing

It may be related to AHCI driver. The first thing I would try would be to install AHCI/SATA driver listed on your mobo manufacturer's support site.

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Kilobyte Kid

Re: BX300 Freezing

I don't see anything besides a RAID driver on the motherboard manufacturer's website. I guess I should add that I've owned the SSD for about 9 months and this started maybe about 2 months ago. No driver or other major system changes happened.

JEDEC Jedi

Re: BX300 Freezing

If you are using Windows 10, make sure all of the updates have been successfully installed.   Don't trust the Windows Update tab to report correctly.  Instead, click the "Update" button to force it to check.  I have seen this tab say the system is up to date, but then go on to download multiple updates while I'm using the system.  There are settings to customize when dowloads are performed.   I have also seen systems where Windows Update gets stuck in the updating process where it will bring the system to its knees so that it is next to impossible to navigate.  In those situations, Task Manager showed no CPU utilitization, no disk activity and no network activity.

 

You may want to disable putting the SSD to sleep as it can take a little time for the SSD to recover.

 

Try disabling "Fast Boot" within Windows 10.

Kilobyte Kid

Re: BX300 Freezing

Updating now. I set the HDD Sleep option under Power Options to "Never". I also enabled Hot Plug in the BIOS. I've read in another thread that is apparently different than Hot Swap, but I saw no Hot Swap. I will report back later. I'm gonna make sure there's an actual "this worked for me" response(if anything works) so others can see it in the future.

Kilobyte Kid

Re: BX300 Freezing

Been at least a day since I've seen it happen. I think it's a bit too early to say for sure but if it starts back up, I can make another post. So the solution was either:

 

  1. Updating Windows
  2. Changing Windows Power Options to shut off the hard drive "Never" for both battery and plugged in(plugged in was already on Never).
  3. Changing Hot Plug in the BIOS to Enabled.

If I had to guess which one, I'd say it was 3. I vaguely remember months ago setting Hot Plug to Disabled because I didn't think I'd ever need to hotswap the drives. I didn't associate them(and didn't even think about it until I was in the BIOS) because I thought it was a video card problem until a couple days ago.

 

Thanks for the help. Hopefully I don't need to post again about this.