Brand New Crucial MX500 SSD not detected in BIOS ? (But other SSD's work ?)

Bit Baby

Brand New Crucial MX500 SSD not detected in BIOS ? (But other SSD's work ?)

Hi all, I just got a brand new Crucial MX500. 

 

My problem is that it isn't detected in my BIOS. I have tried in my main rig and it is detected in the BIOS and Windows 10 right away as "Unformated". So everything good there, it's not DOA.

 

My problem is, in my secondary PC, the one which I try to install this SSD, it is simply not detected by the BIOS.

 

That PC has a motherboard pulled from a Lenovo ThinkCentre M92p. The rest is all aftermarket.

 

The SSD does not seem to show up in the BIOS at all, despite trying various SATA ports, even e-SATA.

 

I am currently using an SSD, that's the thing, I really am unsure why. That SSD which I am currently using to write this, works flawlessly.

 

The only difference that I can tell between that SSD and the new Crucial SSD, would be that it has NAND, that's all.

 

So why would one work, while the other one remains undetected by the BIOS ?

 

 

Specs : 

Motherboard : See Photo Attached Below 

CPU : Intel Core i5 3470

RAM : 4x4GB Corsair Vengeance 1600MHz

GPU : GeForce GTX 970

SSD : Corsair Force LS 60GB 

 

Here is a screenshot from CPU-Z about the motherboard :

sss.png

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5 Replies
JEDEC Jedi

Re: Brand New Crucial MX500 SSD not detected in BIOS ? (But other SSD's work ?)

Check for BIOS update for this motherboard. You can also check if there are any BIOS settings like 'Quick Boot' and if they are there, you could try to disable such features. You can also try to reset BIOS settings to defaults.

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JEDEC Jedi

Re: Brand New Crucial MX500 SSD not detected in BIOS ? (But other SSD's work ?)

Try using another SATA cable and power connector.   It would be interesting to see if you have the same problem with the MX500 connected using USB.

 

Power the system on with the MX500 installed and let it sit for a minute in case it is just taking the system a little longer to intialize/communicate/negotiate with the SSD, then reboot it and check the BIOS/UEFI settings to see if the SSD appears.

 

Some systems may have trouble with larger 2TB+ drives.

 

The two SSDs you have are most likely using different SATA controllers and perhaps you are finding an odd incompatibility.   You might want to contact Crucial Support & Lenovo and report the issue as it should be fixable with a firmware update.  It is hard to say which might be responsible.  Lenovo sure seems to have lots of firmware updates for the system though.

 

 

Kilobyte Kid

Re: Brand New Crucial MX500 SSD not detected in BIOS ? (But other SSD's work ?)

Hi,

I got the same probleme with my new Crucial MX500 500G M.2 SSD. But it doesn't show up in BIOS nor in Win10. The light is green if this can help...

 

Well I've updated the BIOS Firmware the latest version and tried every solution u wrote in this forum.

 

At this point I think I'll just return it.

 

Thanks for your help

 

Specs :

MB: Asrock Z270 Pro4

CPU : i7 7700k

RAM : 2x8G Crucial Ballistix Sport 2400M

Storage : Samsung evo 850 256G ssd sata3 + 3TB HDD

JEDEC Jedi

Re: Brand New Crucial MX500 SSD not detected in BIOS ? (But other SSD's work ?)

@Meyo If your motherboard has more than one M.2 slot, make sure you are using the correct one (some M.2 slots are only for specialized cards and not made for storage).  Many motherboards share the M.2 slot with another standard SATA port so make sure nothing is connected to the shared SATA port.  Check your motherboard user guide if necessary.  Also check the BIOS/UEFI settings to make sure the M.2 slot is enabled and set to SATA/AHCI mode.  You may need to save the settings and reboot back into the BIOS before it may show up after making these changes.

 

You may also want to try resetting the BIOS/UEFI settings to their defaults (or optimized defaults -- again with a reboot afterwards).

 

 

Kilobyte Kid

Re: Brand New Crucial MX500 SSD not detected in BIOS ? (But other SSD's work ?)

Ok following up to my fisrt post and after a long periode of research and googling I foud out what was the problem.

My MB Asrock Z270 Pro4 (and many other MBs from Asrock) offer what they call "ultra M.2" slots which just support NVMe SSDs and not regular SATA SSDs. So no matter what you do you can't make it work on these MBs. So please check your compatiblity before buying an M.2 SSD

thanks for your help