07-18-2018 04:36 PM
I bought a new MX500 drive. I'm trying to clone from my laptop to the new crucial drive using the Crucial Acronis software. Its telling me I need to have a crucial drive for the software to work. I understand I cant use this software with non crucial drives, but I'm trying to clone "to" a new crucial drive from a non crucual drive. Is there anyway to get around this?
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07-18-2018 11:07 PM
What USB to SATA adapter are you using? Some adapters may block or interfere with some commands being sent to the external drive. Try another adapter, enclosure or drive dock if you have one. Also check out this post which talks about and links to some relevant information including other cloning software options.
You could also try creating a bootable USB Acronis Rescue disk using this post as a guide. Then installing the MX500 in your laptop and connecting your original drive externally. Then boot the laptop with your Acronis Rescue USB disk to perform the clone. This should bypass any USB adapter issues. I would suggest testing to make sure the Acronis Rescue disk will boot before swapping your drives around.
Please update this post if you are successful and the method you used so it may help others. If you are unsuccessful, please let us know so we can assist you further.
07-19-2018 01:17 PM
HWTech is absolutely right that some adapters can block the communication needed for the Acronis software to work properly. If you happen to still receive the same error message with Acronis when using a different dock, please let us know by emailing us directly at firstname.lastname@example.org. If switching to a different dock or adapter does not correct the issue, I have a workaround that I can email out to you that will solve the problem.