01-12-2019 08:42 PM
Wanted to put my 3 years old SSD in another computer and when I disconnected the sata cable, the port simply broke off.
It's the MX300 525GB. Is this going to be accepted under warranty? I didn't put force or anything, I know these connectors are fragiles but it just broke with no stress on it.
The drive still works and I got my data transfered (Thankfully).
Also if anyones has the material number, it would help.
01-13-2019 12:55 AM - edited 01-13-2019 12:58 AM
I doubt it, but you're best off contacting Crucial customer services via the link in my signature and asking. We're largely just other end users here on the forum and wouldn't be able to give you a definative answer on that.
01-14-2019 12:15 AM
The material number is 329138
01-23-2019 09:10 AM
Our warranty explicitly covers manufacture defects, if the drive is physically damaged after shipment, then that would technically be an environment issue, not a manufacture defect.
I've taken a dead SSD we had laying around and tried to break the SATA connections myself on the drive, and it takes an exceedingly high amount of pressure in the wrong direction to so, I didn't have a scale, but I would guess around 5-10lbs; that's a lot of weight! Someone would really need to be pulling on a SATA power or data cable in an improper fashion to shear a connection.
The connections across drive types haven't changed, SATA is an industry standard, thus the interfaces you find our drives are pretty much the same you would find on other brands of drives.
If you're going to request a warranty replacement on a drive with damage of this type, I suggest you email our support at firstname.lastname@example.org directly. We'll require pictures of the damage and a copy of the invoice if an exception is going to be considered. If you submit an online request we'll be required to email you back and gather this information anyways, so emailing us directly simpley saves a steps in the process.