There are some instances where the Crucial Storage Executive does not detect an installed Crucial drive, even if it detects all other non-Crucial drives in the system. This can be due either an outdated/incompatible Chipset/SATA driver or the SATA mode being set as IDE/RAID. The information below will walk you through the most common ways to resolve the issue.
The SATA Operation Mode (or SATA Mode) is how the system communicates with the installed drives. To check this setting, you will need to boot into the UEFI/BIOS. The SATA Mode setting can be in a few different locations within the UEFI/BIOS, depending on the system manufacturer and BIOS revision, so you’ll have to look around until you find it. The Mode can be set as IDE, AHCI, or RAID.
The recommended setting for an SSD is AHCI, and having it set as IDE or RAID can cause detection issues in the Storage Executive software. However, changing this mode is a bit more complex than just selecting AHCI and saving the changes, which will result in a blue screen crash. Before making any change in the BIOS, you will need to boot into your computer like normal and adjust the operating system.
Because these changes may be difficult for the average computer user and can result in the system failing to boot, it is strongly advised to either have decent technical knowledge or take the system to a professional. If you feel comfortable in your technical abilities (and are not afraid to perform a fresh install if something goes wrong), we would first recommend backing up any important data in case there is a problem.
Once you have all the important data backed up, you will need to follow instructions for modifying the OS prior to changing the BIOS. To find these instructions, simply search “Change from RAID to AHCI Windows 7/8/10“. Since the changes differ depending on your Windows version, be sure to follow the instructions for your OS type. After changing the necessary settings in the operating system, reboot into the BIOS and change the SATA mode to AHCI, then exit saving changes. This will cause the system to restart in AHCI mode and, pending the OS changes you performed are correct, the system will boot like normal.
After the system is booted in AHCI mode, the next step would be updating the Chipset driver to the latest revision listed for your computer by the system/motherboard manufacturer on their support site. After following the manufacturer’s instructions on updating the Chipset driver, restart the computer and then launch the Storage Executive software. The Crucial SSD should now be detected and you can utilize all the features in the Crucial software.
If you are still experiencing issues with getting the drive to detect in Storage Executive, please contact us so we can assist you further.