07-04-2018 06:16 AM
im getting to the point where i do not want to turn my computer off. if my computer reboots there are times that the SSD isnt found. It isnt listed in the bios and or the bios changes the boot sequence where the ssd is listed 2nd.
when it is not found my computer goes into media error or no data found, black screen..i reboot few times. it comes up it doesnt come up.
what works is going into the comp reseating the plugs then it sees the ssd and were normal.
what i have done so far.
reinstalled windows 7 then updated
replace battery on motherboard
new cables for ssd to motherboard
selected different spots on motherboard for the ssd
updated the firmware of the ssd
downloaded this program called crucial storage executive and gone through some of the options in that program.
my computer is about 5 years old, windows 7 (64)latest updates, the ssd is Crucial_CT500MX200SSD1 and i bought it off the crucial website. this has been going on over the last 1.5 years or so and ive had this ssd for about 2 years maybe a little more
the only thing keeping it working is not turning my computer off.
07-04-2018 02:45 PM
Please provide a screenshot of the SMART Attributes from Crucial Storage Executive.
What motherboard do you have?
07-05-2018 04:29 AM
ID Description Attribute Data Units
|1||Raw Read Error Rate||0||Errors/Page|
|5||Retired NAND Blocks||0||NAND Blocks|
|9||Power On Hours Count||12559||Hours|
|12||Power Cycle Count||1531||Cycles|
|171||Program Fail Count||0||NAND Page Program Failures|
|172||Erase Fail Count||0||NAND Block Erase Failures|
|173||Average Block-Erase Count||45||Erases|
|174||Unexpected Power Loss Count||85||Unexpected Power Loss events|
|180||Unused reserved block count||5563||Blocks|
|183||SATA Interface Downshift||2||Downshifts|
|184||Error Correction Count||0||Correction Events|
|187||Reported Uncorrectable Errors||0||ECC Correction Failures|
|194||Enclosure Temperature||29||Current Temperature (C)|
|46||Highest Lifetime Temperature (C)|
|196||Reallocation Event Count||0||Events|
|197||Current Pending Sector Count||0||512 Byte Sectors|
|198||SMART Off-line Scan Uncorrectable Errors||0||Errors|
|199||Ultra-DMA CRC Error Count||1899||Errors|
|202||Percentage Lifetime Used||2||% Lifetime Used|
|206||Write Error Rate||0||Program Fails/MB|
|210||RAIN Successful Recovery Page Count||0||TUs successfully recovered by RAIN|
|246||Cumulative Host Write Sector Count||26863004456||512 Byte Sectors|
|247||Host Program Page Count||840380538||NAND Page|
|248||FTL Program Page Count||169854366||NAND Page|
motherboard is DELL Inc. 0X501H (CPU 1)
07-05-2018 05:03 AM
There is a high count of Ultra-DMA CRC Errors but they are typically caused by bad SATA cable. Since you have already replaced the SATA cable you should only monitor if thie error count is rising up or not.
What SATA/AHCI driver is installed in your system? Is this the one that is built in into Windows 7? You can check it with Device manager -> IDE ATA/ATAPI Controllers (or Storage Controllers) -> right click on the selected controller -> Properties -> Driver tab
07-05-2018 04:55 PM
k for ide ata/atapi controller
intel(R) ich10 family 6 port sata ahci controller 3a22
the driver provider is intel
driver date is 7 25 2013
version is 184.108.40.2065
digital signer microsoft windows hardware compatilibity publisher
for the storage controller
Jmicron jmb36x controller
provider is jmicron technology corp
driver date is 9 17 2012
driver version is 220.127.116.11
digital signer is microsoft windows hardware compatilibity publisher
as far as the cable i had an extra one in a drawer so it is possible both were bad? ill go buy a new one.
07-05-2018 11:17 PM
Make sure you;re using the Intel ports and not the jmicron. Those jmicron ports were rubbish.
07-06-2018 12:32 AM - edited 07-06-2018 12:38 AM
Yes, definitely use the Intel port. Also I think the 18.104.22.1685 driver you are using is too old to support your SSD correctly - it may be the cause of your issues, maybe because of some device power management issues.
I think you could try two things:
1/ uninstall this old SATA driver using device manager (Windows will install its own generic msahci driver), and uninstall Intel Matrix Storage Manager if you are using it
2/ (I would prefer this one) uninstall Intel Matrix Storage Manager and update the driver with Intel specific AHCI driver that does support your SATA controller - I would probably try Intel RST driver 22.214.171.1246 or if there would be any problems with install I would try some lower version, like 126.96.36.1993.
07-16-2018 01:48 AM
I would start with the below information first though.
1. What is your system manufacturere ? or is it DIY system ?
2. If DIY then what is the make and model of your System Board ?
Second thing I would do is to update BIOS on the system and then ensure using the SATA port controlled by Intel, not jMicron.
After installing the OS, I would see if there is any SATA controller driver available from manufacturer of your system or system board otherwise download the one from Intel and use that.
Then I would monitor the system agian if the issue persist.
To me it seems to be issue from BIOS on the system board.
07-16-2018 11:36 AM
Thank you for the question. One last thing I would like to add to this. If you are running Windows 7, we have found that it is best if you are using the Windows native SATA driver. This link below will help you with the process.