ok trying this ssd problem again

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Kilobyte Kid

ok trying this ssd problem again

original thread https://forums.crucial.com/t5/Crucial-SSDs/SSd-works-but/td-p/184881

 

some things i dont understand in the original thread

 

like someone replied "Make sure you;re using the Intel ports and not the jmicron. Those jmicron ports were rubbish."

**i dont know where the j micron ports are on my computer so when i look up my motherboard 0X501H there are three ports to plug my cable into 2 black and 1 blue..unsure which port I am currently plugged into so when someone says dont use the jmicron port is that the blue right angle? black right angle? or black thats faces up. which is the jmicron port? which is the intel port? when i delete the driver for the storage device driver, windows installs the orginal. I just updated my driver prior to this post..the pic below says Jmicron.

 

now that i think of it..my computer locked up after i did that driver update..could that storage device driver be the problem? because prior to that i deleted it to the default driver and have had it running for few days with no problems. Ill test again over the next couple of days. but lets assume that isnt the fix.

 

another reply said "Yes, definitely use the Intel port. Also I think the 9.1.9.1005 driver you are using is too old to support your SSD correctly - it may be the cause of your issues, maybe because of some device power management issues. 

 

I think you could try two things:

1/ uninstall this old SATA driver using device manager (Windows will install its own generic msahci driver), and uninstall Intel Matrix Storage Manager if you are using it

2/ (I would prefer this one) uninstall Intel Matrix Storage Manager and update the driver with Intel specific AHCI driver that does support your SATA controller - I would probably try Intel RST driver 12.8.0.1016 or if there would be any problems with install I would try some lower version, like 11.7.0.1013."

 

ok so i cannot find the Matrix storage manager so i guess that means i dont have it installed and person also said uninstall the old sata driver..I dont know where that is listed here is the drivers in my device manager currently. where is this person referring to?

Untitled-3.jpg

 

another reply about jmicron "Second thing I would do is to update BIOS on the system and then ensure using the SATA port controlled by Intel, not jMicron.

After installing the OS, I would see if there is any SATA controller driver available from manufacturer of your system or system board otherwise download the one from Intel and use that."

"

where and how do i do this? if its a website how do i determine which is correct for my computer?

 

another reply asked me to do this "https://forums.crucial.com/t5/Crucial-SSDs/Replacing-Manufacturer-AHCI-drivers-with-standard-Microso..." I did this but the problem still happens.

 

below is all the info on my computer hopefully. I am sorry if i dont understand something in a reply. thx for any info given.

 

unsure when i ran this but we will assume when i posted it

july 5th 2018

 

ID Description Attribute Data Units

1Raw Read Error Rate0Errors/Page
5Retired NAND Blocks0NAND Blocks
9Power On Hours Count12559Hours
12Power Cycle Count1531Cycles
171Program Fail Count0NAND Page Program Failures
172Erase Fail Count0NAND Block Erase Failures
173Average Block-Erase Count45Erases
174Unexpected Power Loss Count85Unexpected Power Loss events
180Unused reserved block count5563Blocks
183SATA Interface Downshift2Downshifts
184Error Correction Count0Correction Events
187Reported Uncorrectable Errors0ECC Correction Failures
194Enclosure Temperature29Current Temperature (C)
 46Highest Lifetime Temperature (C)
196Reallocation Event Count0Events
197Current Pending Sector Count0512 Byte Sectors
198SMART Off-line Scan Uncorrectable Errors0Errors
199Ultra-DMA CRC Error Count1899Errors
202Percentage Lifetime Used2% Lifetime Used
206Write Error Rate0Program Fails/MB
210RAIN Successful Recovery Page Count0TUs successfully recovered by RAIN
246Cumulative Host Write Sector Count26863004456512 Byte Sectors
247Host Program Page Count840380538NAND Page
248FTL Program Page Count169854366NAND Page

 

ran this

september 29 2018

 

1 Raw Read Error Rate 0 Errors/Page

5 Retired NAND Blocks 0 NAND Blocks

9 Power On Hours Count 1421 9Hours

12 Power Cycle Count 1603 Cycles

171 Program Fail Count 0 NAND Page Program Failures

172 Erase Fail Count 0 NAND Block Erase Failures

173 Average Block-Erase Count 48 Erases

174 Unexpected Power Loss Count 126 Unexpected Power Loss events

180 Unused reserved block count 5563 Blocks

183 SATA Interface Downshift 2 Downshifts

184 Error Correction Count 0 Correction Events

187 Reported Uncorrectable Errors 0 ECC Correction Failures

194 Enclosure Temperature 30 Current Temperature

(C) 46 Highest Lifetime Temperature (C)

196 Reallocation Event Count 0 Events

197 Current Pending Sector Count0512 Byte Sectors

198 SMART Off-line Scan Uncorrectable Errors 0 Errors

199 Ultra-DMA CRC Error Count 1899 Errors

202 Percentage Lifetime Used 2 % Lifetime Used

206 Write Error Rate 0 Program Fails/MB

210 RAIN Successful Recovery Page Count 0 TUs successfully recovered by RAIN

246 Cumulative Host Write Sector Count 28833878359 512 Byte Sectors

247 Host Program Page Count 902052520 NAND Page

248 FTL Program Page Count 214654645 NAND Page

 

here is all of the info about my computer currently

 

General
Operating System Microsoft Windows 7 Home Premium
Central Processor Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
User Name Home
Graphics
Video Adapter NVIDIA GeForce GTS 450
Video Memory 1.0 GB
Screen Resolution 1920 x 1080
Storage
Total Memory 16.0 GB
Free Memory 13.2 GB
Total Hard disk 465.7 GB
Free Hard disk 292.0 GB
I/O
Mouse HID-compliant mouse
Keyboard Microsoft eHome MCIR Keyboard
Computer System
Computer Name Home-PC
User Name Home
Organization N/A
Operating System
OS Name Microsoft Windows 7 Home Premium
OS Version 6.1.7601
Service Pack 1.0
Product ID 00359-OEM-8992687-00095
System Up Time 9/29/2018 9:20:02 AM
Internet Explorer Version 11.0.9600.19129
Microsoft DirectX Version DirectX 11
OpenGL Version 6.1.7600.16385 (win7_rtm.090713-1255)
Registry
Maximum Size 2048 MB
Current Size 111 MB
Status OK
Central Processor
CPU Name Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
Number of logical processors 8
Code Name N/A
Manufacturer GenuineIntel
Current Clock Speed 2668 Mhz
Max Clock Speed 2668 Mhz
Voltage Unknown
External Clock 133 Mhz
Serial Number BFEBFBFF000106A5
CPU ID Intel64 Family 6 Model 26 Stepping 5
Socket Designation CPU 1
L1-Cache 256 KB
L2-Cache 1024 KB
L3-Cache 8192 KB
Motherboard
Model 0X501H
Manufacturer DELL Inc.
Serial Number ..CN6970203D0279.
BIOS Name Default System BIOS
BIOS Vendor DELL INC.
SMBIOS Version A15
BIOS Date 2/4/2010
BIOS Features
PCI is supported Yes
Plug and Play is supported Yes
APM is supported Yes
BIOS is Upgradable (Flash) Yes
BIOS shadowing is allowed Yes
ESCD support is available Yes
Boot from CD is supported Yes
Selectable Boot is supported Yes
BIOS ROM is socketed Yes
EDD (Enhanced Disk Drive) Specification is supported Yes
Int 13h - 5.25 /1.2MB Floppy Services are supported Yes
Int 13h - 3.5 / 720 KB Floppy Services are supported Yes
Int 13h - 3.5 / 2.88 MB Floppy Services are supported Yes
Int 5h, Print Screen Service is supported Yes
Int 9h, 8042 Keyboard services are supported Yes
Int 14h, Serial Services are supported Yes
Int 17h, printer services are supported Yes
Int 10h, CGA/Mono Video Services are supported Yes
ACPI supported Yes
USB Legacy is supported Yes
LS-120 boot is supported Yes
ATAPI ZIP Drive boot is supported Yes
Memory Resource
Total Memory 16.0 GB
Used Memory 2.8 GB
Free Memory 13.2 GB
Memory Usage 17%
Physical Memory
Memory Bank BANK0
Description Physical Memory 0
Device Locator DIMM0
Capacity 2.0 GB
Speed 1066 Mhz
Manufacturer Samsung
Data Width 64 bit
Memory Type Other
Form Factor DIMM
Physical Memory
Memory Bank BANK1
Description Physical Memory 1
Device Locator DIMM1
Capacity 2.0 GB
Speed 1066 Mhz
Manufacturer Samsung
Data Width 64 bit
Memory Type Other
Form Factor DIMM
Physical Memory
Memory Bank BANK2
Description Physical Memory 2
Device Locator DIMM2
Capacity 4.0 GB
Speed 1066 Mhz
Manufacturer Unknow
Data Width 64 bit
Memory Type Other
Form Factor DIMM
Physical Memory
Memory Bank BANK3
Description Physical Memory 3
Device Locator DIMM3
Capacity 4.0 GB
Speed 1066 Mhz
Manufacturer Unknow
Data Width 64 bit
Memory Type Other
Form Factor DIMM
Physical Memory
Memory Bank BANK4
Description Physical Memory 4
Device Locator DIMM4
Capacity 4.0 GB
Speed 1066 Mhz
Manufacturer Unknow
Data Width 64 bit
Memory Type Other
Form Factor DIMM
Physical Memory
Memory Bank BANK5
Description Physical Memory 5
Device Locator DIMM5
Capacity 4.0 GB
Speed 1066 Mhz
Manufacturer Unknow
Data Width 64 bit
Memory Type Other
Form Factor DIMM
Disk Drives
Name Crucial_CT500MX200SSD1 ATA Device
Media Type Fixed hard disk media
Capability 465.8 GB
Interface Type IDE
Partitions 2
Total Cylinders 60801
Total Heads 255
Total Sectors 976768065
Total Tracks 15504255
Tracks Per Cylinder 255
Bytes Per Sector 512
Sectors Per Track 63
S.M.A.R.T Support Yes
Current Temperature 0C (32F)
IDE Controller
Name ATA Channel 0
Manufacturer (Standard IDE ATA/ATAPI controllers)
Status OK
IDE Controller
Name ATA Channel 1
Manufacturer (Standard IDE ATA/ATAPI controllers)
Status OK
IDE Controller
Name Intel(R) ICH10 Family 6 Port SATA AHCI Controller - 3A22
Manufacturer Intel
Status OK
IDE Controller
Name ATA Channel 2
Manufacturer (Standard IDE ATA/ATAPI controllers)
Status OK
IDE Controller
Name ATA Channel 3
Manufacturer (Standard IDE ATA/ATAPI controllers)
Status OK
IDE Controller
Name ATA Channel 4
Manufacturer (Standard IDE ATA/ATAPI controllers)
Status OK
IDE Controller
Name ATA Channel 5
Manufacturer (Standard IDE ATA/ATAPI controllers)
Status OK
Video Adapter
Name NVIDIA GeForce GTS 450
Video Processor GeForce GTS 450
Manufacturer NVIDIA
Video Architecture VGA
DAC Type Integrated RAMDAC
Memory Size 1.0 GB
Memory Type Unknown
Video Mode 1920 x 1080 x 4294967296 colors
Current Refresh Rate 60 Hz
Driver Version 23.21.13.9135
Driver Date 3/23/2018
Monitor
Name Generic PnP Monitor
Screen Height 1080
Screen Width 1920
Status OK
Local Area Connection
Product Name Realtek PCIe GbE Family Controller
Service Name RTL8167
Manufacturer Realtek
MAC Address A4:BASmiley Very HappyB:F9:F9:72
Local Area Connection 2
Product Name TAP-NordVPN Windows Adapter V9
Service Name tapnordvpn
Manufacturer TAP-NordVPN Windows Provider V9
MAC Address 00:FF:70:C3:23:4E
Sound Device
Name NVIDIA High Definition Audio
Manufacturer NVIDIA
Status OK
Sound Device
Name NVIDIA High Definition Audio
Manufacturer NVIDIA
Status OK
Sound Device
Name NVIDIA High Definition Audio
Manufacturer NVIDIA
Status OK
Sound Device
Name NVIDIA High Definition Audio
Manufacturer NVIDIA
Status OK
Sound Device
Name NVIDIA High Definition Audio
Manufacturer NVIDIA
Status OK
Mouse
Name HID-compliant mouse
Manufacturer Microsoft
Buttons 0
Status OK
Mouse
Name HID-compliant mouse
Manufacturer Microsoft
Buttons 0
Status OK
Mouse
Name HID-compliant mouse
Manufacturer Microsoft
Buttons 0
Status OK
Keyboard
Name Microsoft eHome MCIR Keyboard
Description Enhanced (101- or 102-key)
Function Keys 12
Status OK
Keyboard
Name Microsoft eHome MCIR 109 Keyboard
Description Enhanced (101- or 102-key)
Function Keys 12
Status OK
Keyboard
Name USB Input Device
Description Enhanced (101- or 102-key)
Function Keys 12
Status OK
Keyboard
Name USB Input Device
Description Enhanced (101- or 102-key)
Function Keys 12
Status OK
Keyboard
Name Microsoft eHome Remote Control Keyboard keys
Description Enhanced (101- or 102-key)
Function Keys 12
Status OK
USB Controller
Product Name Intel(R) ICH10 Family USB Universal Host Controller - 3A38
Manufacturer Intel
Protocol Supported Universal Serial Bus
Status OK
USB Controller
Product Name Intel(R) ICH10 Family USB Universal Host Controller - 3A39
Manufacturer Intel
Protocol Supported Universal Serial Bus
Status OK
USB Controller
Product Name Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A
Manufacturer Intel
Protocol Supported Universal Serial Bus
Status OK
USB Controller
Product Name Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C
Manufacturer Intel
Protocol Supported Universal Serial Bus
Status OK
USB Controller
Product Name Intel(R) ICH10 Family USB Universal Host Controller - 3A34
Manufacturer Intel
Protocol Supported Universal Serial Bus
Status OK
USB Controller
Product Name Intel(R) ICH10 Family USB Universal Host Controller - 3A35
Manufacturer Intel
Protocol Supported Universal Serial Bus
Status OK
USB Controller
Product Name Intel(R) ICH10 Family USB Universal Host Controller - 3A36
Manufacturer Intel
Protocol Supported Universal Serial Bus
Status OK
USB Controller
Product Name Intel(R) ICH10 Family USB Universal Host Controller - 3A37
Manufacturer Intel
Protocol Supported Universal Serial Bus
Status OK

1 Reply
JEDEC Jedi

Re: ok trying this ssd problem again

Sorry to hear you are still having problems.  What model Dell do you have?

 

If you enter the Dell Tag number on the Dell support website, it will provide you with their documentation for your system as well as the appropriate drivers they provide.   Check the User Guide and look for a Service Guide which is sometimes listed and other times you need to search for it.  Usually between those documents you can determine the more technical details of your system to determine which SATA ports are which.   You could also try connecting another drive to a SATA port and checking Device Manager to see if it shows it connected to an Intel port (just make sure it does not have a bootable OS or it could cause problems). 

 

  As for your drivers, Crucial_AgentC mentioned in your linked thread that the MS SATA drivers work best with Win7.  Make sure to install the chipset driver first, then your other ones for the SATA controller, Intel RST, etc.   If you do another clean install of Windows, then install them one at a time to see how the system behaves.  The Intel RST driver has been known to cause issues, and other times solving them so test before and after.  Due to the way Windows handles drivers, once you install them there is no easy way to completely remove them since they seem to hide the remnants on the system.   Make sure the Dell's firmware is up to date first.

 

At least the UDMA CRC errors have not increased which is good news.

 

The SATA controller your SSD is connected is in IDE mode.  You need to set it to AHCI mode, but doing so will break Windows.  It may be possible to prep Windows for this change, but I'm not sure.  Check the other threads on here as I know there were instructions to do this or something similar within the last two years (most likely posted by  targetbsp or bogdan).

 

I'm concerned about your memory.   It appears it thinks there is 16GB of RAM, when in fact it shows you have 6 sticks installed totalling 20GB (two sets of 2GB and four sets of 4GB).  Most Dell systems I'm familar with usually only have 4 memory slots and those which have 6 slots usually cannot be completely filled.  The documentation on this can be confusing.   Also it is better to put the larger sticks in the lower slots if you are mixing them.   You should definitely check the official Dell documentation (User Guide and Service Guide) for upgrading memory to make sure it is installed correctly.  If your system can utilize all 6 slots, then it appears your 2GB sticks are not being recognized fully or perhaps one of your 4GB stick is bad.

 

If on a cold boot you press F12 during system POST and let the system idle there a minute, then select your Windows SSD will it boot?  If the drive does not show up as an option, then in the BIOS change the POST configuration to "Thorough" to allow the system more time to initialize everything before booting.