FAQ: How do I cancel or change my order?

Community Manager

FAQ: How do I cancel or change my order?

To cancel/change an order, first, check the status of your order to ensure that it has not already shipped. If a tracking number has NOT yet been assigned, you may be able to cancel/change your order using our Expert Online chat tool, or you can cancel/change it by calling us at one of the phone numbers listed below during business hours.

US: 800-336-8915 (U.S. and Canada only) or 208-363-5790
UK: 0800 013 0335 or +44 (0)1355 586100 outside the UK

If it is outside our business hours, we will likely be unable to cancel/change the order prior to it shipping. Please note that e-mail is NOT a good way to cancel your order; if we have a heavy influx of e-mails to answer, your order will very likely ship BEFORE we are able to read your e-mail and cancel your order.

If we are unable to stop your order before it ships, contact Customer Service for assistance in setting up a return.