READ ME FIRST: Crucial Store Help FAQs

Community Manager

READ ME FIRST: Crucial Store Help FAQs

We want all of our members to enjoy their experience in the Crucial forum community. Please bear in mind the following when asking for help:

1. Please do not post in all caps. This is unnecessary and makes the forums difficult to read.

2. Create new posts for your specific issue, unless a solution has been posted prior. (Use "search" function to find a solution that has already been posted. Do not change the subject headlines for other posts.)

3. Post a subject title that provides a clear indication of the problem you are experiencing. For example. posting something like "Major problem!! Look inside!" does not communicate anything about the issue you are facing.

4. Please provide the following information:


  • Make and model names of computer or motherboard. If you do not know this information, click on the following link to use our system scanner.

When the scanner has finished, copy the URL from your browser's address bar and paste it into your post, so we can find the information.


  • Crucial Part Number. The one from the part, not the one from the scan result page (the two are different).


  • A detailed description of issue.  Simply saying "part is not working" does not provide enough information to be able to give a detailed, helpful response.

You can see the forum general rules and guidelines HERE

3 Replies
Community Manager

What is covered under the limited warranty?

We guaranteed that our products will be free from defects in both materials and workmanship affecting form, fit, and function. This policy only covers defects arising under normal use and does not include malfunctions or failures resulting from:

Problems with electrical power
Usage not in accordance with product instructions
Act of nature
Improper installation or repairs made by anyone other than Crucial Technology or a Crucial Technology-authorized third-party service provider.

If we determine that failure of the product(s) was not a result of a defect in materials or workmanship, we reserve the right to charge the customer for parts and labor at Crucial's current labor rate. We will, of course, advise the customer prior to assessing these charges or other charges associated with return of products.

For more details, see Crucial's terms of limited warranty.

Community Manager

What's your return policy?

It's very rare for customers to need to return their Crucial memory. However, if you do have a problem, we want to make receiving a refund or exchange as easy as possible.

If you have any problems with your memory during the free 30-day trial period, please visit our Returns page to request an RMA (return material authorization). We'll give you an RMA number that will help us track your return and make sure you receive your refund or exchange as soon as possible. We'll even pay for return shipping if it's our fault.

In the unlikely event that your memory fails after the free 30-day trial period, please call us! At Crucial, our limited warranty guarantees that your Crucial product will work properly.

Note: To protect our company against abuse of this policy, Crucial reserves the right to charge a restocking fee (up to 20%) at our discretion.

Community Manager

How will my system warranty be affected?

Opening up your system and adding Crucial RAM should in NO WAY void your original warranty.

The Magnuson-Moss Act, enacted into law by the US Congress in 1975, protects consumers' right to use the products they want.

How does it work? In legal terms, the Act prohibits manufacturers from requiring consumers to use products or services from a particular manufacturer in order to keep their original product warranty valid. That means, in most cases, you don't have to upgrade with your system manufacturer's memory or memory from another manufacturer specified by your system manufacturer to maintain your system warranty.

In much simpler terms, you can add Crucial RAM and your system warranty will remain valid!

That's great news in more ways than one. Not only do you save money buying Crucial memory upgrades direct from the factory, you also get the same RAM that's built into today's leading machines.

Nearly every major computer manufacturer, including Dell, IBM, Gateway, Apple, and more, installs Micron memory as original equipment. Micron works closely with these manufacturers to create the highest-quality products for both their systems and yours. As a division of Micron, Crucial guarantees that the memory you buy will be 100 percent compatible with your system, or we'll refund the price of the incompatible module.

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