05-07-2017 05:02 PM
Anyone??? My MacBook Pro needs more than 2mb of RAM. Runs slower than h_ll whith Chrome and Adobe Acrobat full version running. Thank you.
05-08-2017 10:15 AM - edited 05-08-2017 10:15 AM
@brokenback I am sorry for the issues that you have experienced with the scanner. You could try running it in a different browser and see if that resolves the issue. We can also find the correct memory for you using your system information. What is the processor speed, screen size, and year of your Macbook Pro?
05-12-2017 03:00 AM
Thank you for your reply.
It looks like you have the MacBook Pro retina 13 inch 2015 model. We don't actually recommend any upgrades for this model. Due to the way it was built, upgrades can't be performed on that system.
To double check the model, please confirm your Mac serial number. You will find this by accessing "About this Mac". Once I have this, I can check exactly for you. If you do have any other questions at all, please don't hesitate to ask.
05-13-2017 01:07 PM
05-13-2017 01:10 PM
This 13" system may utilize one of the following processors:
2.4GHz Dual Core Intel Core i5 or 2.8GHz Dual Core Intel Core i7 processor.
05-16-2017 08:30 AM
Thanks for providing that link to the upgrades available for your system. Is your question as to why you see the messaging "not to exceed manufacturer supported memory"? We do not recommend upgrading past the recommended amount of RAM. In your case this amount is 16GB of RAM. We have done extensive testing on our end and can guarantee that your system is upgradeable to 16GB. In some of these 2011 systems Apple may recommend 8GB originally, but technology has changed and more testing has been done, so we can now guarantee your system is upgradeable to 16GB. More on this can be found here. Please let me know if you have any other questions or concerns about anything.