READ ME FIRST: Apple Guides and FAQs

Community Manager

READ ME FIRST: Apple Guides and FAQs

We want all of our members to enjoy their experience in the Crucial forum community. Please bear in mind the following when asking for help:

1. Please do not post in all caps. This is unnecessary and makes the forums difficult to read.

2. Create new posts for your specific issue, unless a solution has been posted prior. (Use "search" function to find a solution that has already been posted. Do not change the subject headlines for other posts.)

3. Post a subject title that provides a clear indication of the problem you are experiencing. For example. posting something like "Major problem!! Look inside!" does not communicate anything about the issue you are facing.

4. Please provide the following information:


  • Make and model names of computer or motherboard. If you do not know this information, click on the following link to use our system scanner.

When the scanner has finished, copy the URL from your browser's address bar and paste it into your post, so we can find the information.


  • Crucial Part Number. The one from the part, not the one from the scan result page (the two are different).


  • A detailed description of issue.  Simply saying "part is not working" does not provide enough information to be able to give a detailed, helpful response.

You can see the forum general rules and guidelines HERE

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Community Manager

How to contact Customer Service

Please also note that the purpose of the community is for users to help each other. Crucial Moderators keep an eye on the boards and will only jump in with assistance where required or after a certain amount of time has passed.


If you would like a quick and direct response from Crucial you can call us or use the Live Chat facility. Just click on the link below for your location, click "More contact options," and then select Customer Service to view our contact information.

US -
UK -
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Note: Please do not use the "report abuse" feature to ask questions or request help.  That feature is to be used for reporting abusive or incorrect posts, not to contact Customer Service.