Acer Aspire 3 won’t boot after ram upgrade

Bit Baby

Acer Aspire 3 won’t boot after ram upgrade

I used the scanner and picked out a ram that they said was compatible. But when I inserted the ram and tried booting up. Nothing but a black screen. Then I replaced it with the old ram and it worked just fine.

Laptop is Acer Aspire 3 A315-21-95KF max ram it can have is 12GB. 4GB that is not removable

New ram is 8Gb DDR4-2400 1.2 V CL17 part number CT8G4SFD824A.C16FADP

Original Ram is 2GB SOD DDR4-2400 CL 17

So not sure if the speed is wrong. Or wrong voltage or just a DOA stick.
3 Replies
Community Manager

Re: Acer Aspire 3 won’t boot after ram upgrade

@Jschwiderski I am sorry for the issues that you have experienced with your RAM. It does appear that you purchased the correct RAM for your system and that the part may be DOA. I would advise contacting us directly, so we can troubleshoot further and set up a return for you if needed. 

YogiH, Crucial Moderator, US

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Kilobyte Kid

Acer Aspire 3 won’t boot after ram upgrade

Hi there,

I've encountered the similar issue.

It pretty familiar to voltage shortage. As such: laptop turns on but the screen has no signs of life. Demounting of new RAM fixes the issue and laptop loads normally.

Is there any common workaround or detailed compatibility guide? Unfortunately I had no luck finding any.


Laptop is Acer Aspire 3 A315-21-6339. It comes with 4Gb solid RAM and 12Gb max cap and 1 slot available.

New ram is 8Gb DDR4-2133 1.2V CL15 CT8G4SFD8213.C16FHP  (fixed) 

Original Ram is 4GB SOD DDR4-2133




Re: Acer Aspire 3 won’t boot after ram upgrade

I would try reseating the RAM again making sure it is fully inserted into the slot before you press down on it to lock it into place.  You could also blow some compressed air at  the slot in case it might have dust & dirt built up in it from being empty.  If you have never installed memory in a laptop before, then you may want to watch a video to see the angle the memory needs to be in relation to the slot when you insert it.   If this doesn't help, then contact Crucial tech support directly so they can verify you have the correct memory and perhaps get it replaced if is defective.