12-30-2017 08:34 PM - edited 12-30-2017 08:42 PM
01-04-2018 10:51 AM
@Jschwiderski I am sorry for the issues that you have experienced with your RAM. It does appear that you purchased the correct RAM for your system and that the part may be DOA. I would advise contacting us directly, so we can troubleshoot further and set up a return for you if needed.
02-17-2018 01:54 AM - edited 02-17-2018 10:52 AM
I've encountered the similar issue.
It pretty familiar to voltage shortage. As such: laptop turns on but the screen has no signs of life. Demounting of new RAM fixes the issue and laptop loads normally.
Is there any common workaround or detailed compatibility guide? Unfortunately I had no luck finding any.
Laptop is Acer Aspire 3 A315-21-6339. It comes with 4Gb solid RAM and 12Gb max cap and 1 slot available.
New ram is 8Gb DDR4-2133 1.2V CL15 CT8G4SFD8213.C16FHP (fixed)
Original Ram is 4GB SOD DDR4-2133
02-23-2018 08:10 PM
I would try reseating the RAM again making sure it is fully inserted into the slot before you press down on it to lock it into place. You could also blow some compressed air at the slot in case it might have dust & dirt built up in it from being empty. If you have never installed memory in a laptop before, then you may want to watch a video to see the angle the memory needs to be in relation to the slot when you insert it. If this doesn't help, then contact Crucial tech support directly so they can verify you have the correct memory and perhaps get it replaced if is defective.