My daughter has an HP 15-bw012cy laptop that i would like to upgrade the memory of but I can't find this model in the search feature to upgrade. Can someone please direct me to the memory I need to upgrade?
They don't list is it by your exact model, but by the laptop series here.
Here is the Service Guide which gives you instructions on how to remove the Bottom Case to install the memory (page 48). It helps if you use a black nylon stick/spudger to help unsnap the case so as not to scratch or damge it. It takes a little practice not to damage any of the snaps.