11-08-2017 08:33 AM
11-08-2017 04:33 PM
@Alagu1983 Thanks for contacting us today. I am sorry for the confusion with our scanner. What is the make and model of your computer? From the information you provided it sounds like you have 4GB of memory soldered to the board and one slot that allows you to upgrade. Once I have your make and model, I would be happy to check into this further and see what upgrades you may be able to use.
11-12-2017 11:37 PM
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11-13-2017 12:04 PM
@Alagu1983 Thanks for your comment and providing this information. It appears that your system has two slots, one slot has memory that is soldered to the motherboard and is unable to be upgraded. You are able to upgrade the removable memory slot. This slot can use an 8GB memory module and the system can be maxed out at 12GB of RAM. The part we recommend for this system can be found here. Please let us know if you have any other questions or concerns.