12-07-2018 07:44 AM
12-07-2018 09:53 PM
Check the Dell Service Guide to make sure you are installing it in the correct slot. The service guide can be found by entering the system Tag Number on the Dell Support site.
Have you tried removing all of the original memory and installing the new RAM in the same slot? This will eliminate compatibility issues with the existing memory and you know the slot has been working for the original RAM.
Create a bootable Memtest86 USB drive to test the new memory outside of Windows. If it fails, then most likely you have a bad memory module or it isn't compatible with the system. This test is not 100% realiable. If you get errors, then test again with the original RAM to make sure the test does work with known good RAM in your system.
Did you buy it directly from Crucial using a link from their System Scanner or Advisor tool? If you bought it elsewhere, is it from a reputable vendor? A Crucial representative would have to check the part numbers to make sure the module you purchased will work in your system.
Launch Event Viewer and find the log for the crash. See if it provides any more details about the issue. Sometimes you can click on a link to get the details. If not, search for the error code online to see if it is indeed a memory related error or if you might have another issue.
Double check the memory is fully seated and check that you didn't accidently loosen a cable somewhere while installing the memory. If your system is dusty you may need to blow some compressed air in the memory slot to clean the dust from it.
12-12-2018 05:09 AM
12-12-2018 09:59 AM
Could you please provide clear pictures of both front and back of the part.