If a tracking number has NOT yet been assigned, you may be able to cancel/change your order using our Live Help chat tool, or you can cancel/change it by calling us at one of the phone numbers listed below during business hours.
US: 800-336-8915 (U.S. and Canada only) or 208-363-5790 UK: 0800 013 0335 or +44 (0)1355 586100 outside the UK
If it is outside our business hours, we will likely be unable to cancel/change the order prior to it shipping. Please note that e-mail is NOT a good way to cancel your order; if we have a heavy influx of e-mails to answer, your order will very likely ship BEFORE we are able to read your e-mail and cancel your order.
If we are unable to stop your order before it ships, contact Customer Service for assistance in setting up a return.