Community Manager


Our forums are offered as a service and resource to our customers. We hope you will find them an effective means to exchange ideas, tips, information, and more. But like any online community, members must abide by simple guidelines and rules for online behavior, which makes the forums work best. Here are those guidelines and rules. By registering you agree to follow these Usage Guidelines, in addition to the Legal Terms & Conditions.


  •  Be confident.  If you are new to Crucial forums and are unsure about anything, just ask! The moderators and other participants are eager to help. Crucial forum moderators are identified by moderator icon.


  • Be in the right place.  Forums are a place where customers help customers.  If you need Crucial's customer service, please use the phone, email, and live chat options available through our customer support team. Just go to our Contacts page to learn more.

The Crucial Community Forums were created as a resource for Crucial customers, not as a place to vent frustrations or highlight negative experiences with Crucial products. Accounts created for the sole purpose of complaining may be banned or restricted, unless those posts are appropriate or constructive. If you are dissatisfied with any Crucial product or service, please contact customer service.


  • Be relevant. Because our forums are provided for users and customers to help each other with Crucial products, we'd like our forum users to stay on topic. Please do not use these forums to discuss personal matters, criticize any company or product, or post anything not directly related to Crucial products and services. Discussions about participant bans and other Moderator actions taken against users are strictly prohibited.

If you wish to inquire about a moderator action, please send a PM to a moderator for more information. Although the moderation team will attempt to address the inquiry, we cannot guarantee such or that you will be satisfied with the response.


•    Be nice.  We require our forum users to avoid posting anything unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable or injurious to third parties. Your opinions are always welcome, but personal attacks and harassment ("flaming")--in the forums or through private messaging—are not acceptable. We also require users to avoid negative terminology, slurs, or other distasteful language in usernames.


  • Be spam-free.  Our forums are not intended for the promotion of third party services, products, websites, or organizations. Do not post content that would be considered advertising, junk mail, spam, chain letters, or any other form of unauthorized solicitation. Please note that duplicating or "bumping" a post in the same or multiple forums will be deemed as spam.


  • A note on our competitors:

We created our forums as a resource for Crucial memory product customers. For that reason, we do not allow discussions, positive or negative, of competing products or their suppliers by name on this forum. Posts or threads that mention competitors' names will be edited or deleted at our discretion, and company names will be filtered out from public view.
If you have comments or questions about a competitor's product, please contact that company for help.  If you have questions about products that do not directly compete with Crucial memory (such as operating systems, video cards, etc.), post them in the appropriate sub-forum.


  • Be legal.  It is unacceptable to post any material that infringes upon on any patent, trademark, trade secret, copyright, or other proprietary rights of any party
  • contains software viruses or any other computer code or files that are designed to disrupt, damage, or limit the functioning of any software or hardware,
  • deemed to be illegal by any local, state, federal, or international law.
  • discusses any ongoing legal action, such as lawsuits or class action settlements.


  • Be cautious.  Most community members are happy to help out on these forums, but remember that their advice is personal—you bear the responsibility for deciding whether or not to follow it. If the advice given by a user sounds wrong to you, you shouldn't try it. Even more important: do not share any personal information with other members, including an account number, address, password or credit card number.


  • Be aware: Crucial reserves the right to remove content and limit users' access.  While we do not make a habit of editing content posted by participants, Crucial retains the right, at its sole discretion, to limit users' access to the forums and to remove material that, in Crucial's sole judgment, does not comply with the present Usage Guidelines or with the Legal Terms & Conditions, or that is otherwise inappropriate for these forums, harmful, objectionable, or inaccurate. Crucial also retains the right to assign such right to some members of the community. We are not responsible for any failure or delay in removing such material.

      In addition, our forum moderators may take any action they deem necessary in their own judgment to support the Usage Guidelines and Legal Terms & Conditions, and, in general, that can detract from the experience of other users or the purpose of the support community. Such actions may include editing or deleting material and banning individual users.


  • Disclaimer of Warranties and Limitation of Liability.  Members like you are providing most of the material in the Community Forums. Such third-party content is the sole responsibility of the person originating the material. Crucial does not control and is not responsible for this third-party material. Crucial does not warrant or guarantee the accuracy, reliability, completeness, usefulness, non-infringement on intellectual property rights, or quality of any material in the support community, regardless of who originates that material. You expressly understand and agree that you bear all risks associated with using or relying on the material. Crucial will not be liable or responsible in any way for any content in the Crucial forums, including, but not limited to, any errors or omissions in the material, or for any losses or damage of any kind incurred as a result of the use of or reliance on any material. This disclaimer and limitation on liability is in addition to the disclaimers and limitations contained in the Legal Terms & Conditions that apply to all use of the Crucial Web Site, which can be found below). In case of discrepancy between this document and the Crucial Legal Terms & Conditions, or with the Crucial Privacy Policy, the Legal Terms and Conditions and the Privacy Policy will prevail.


   1. Rules and Regulations
      The following rules and regulations apply to all visitors to or users of Crucial Community Forums. By accessing this Web Site, user acknowledges acceptance of these terms and conditions.  These terms and conditions are not exhaustive.  Crucial. ("Crucial") reserves the right to change these rules and regulations from time to time at its sole discretion. In the case of any violation of these rules and regulations, Crucial reserves the right to suspend or terminate your right to access the Crucial Community Forums.  In addition, Crucial reserves the right to seek all remedies available by law and in equity for such violations. These rules and regulations apply to all visits to the Crucial Community Forums, both now and in the future.

   2. Limited License
      Crucial hereby authorizes you to copy materials published by Crucial on this Web Site solely for non-commercial use within your organization (or if you are a Crucial Partner, your customer's organization) in support of Crucial products. No other use of the information is authorized. In consideration of this authorization, you agree that any copy of these materials which you make shall retain all copyright and other proprietary notices in the same form and manner as on the original. Except as specified above, nothing contained herein shall be construed as conferring by implication, or otherwise any license or right under any patent, trademark or copyright of Crucial or any third party.  VISITORS OR USERS ARE NOT PERMITTED TO MODIFY, DISTRIBUTE, PUBLISH, TRANSMIT OR CREATE DERIVATIVE WORKS OF ANY MATERIAL FOUND ON THIS SITE FOR ANY PUBLIC OR COMMERCIAL PURPOSES.

   3. Compliance With Applicable Laws; Export Control Laws
      User access to Crucial Community Forums is governed by all applicable federal, state and local laws. All information available within the Crucial Community Forums is subject to U.S. export control laws and may also be subject to the laws of the country where you reside. All Crucial products and publications are commercial in nature. Use duplication, or disclosure by the United States Government is subject to the restrictions set forth in DFARS 252.227-7015 and FAR 52.227-19.

   4. Trademarks
      The trademarks, logos and service marks ("Marks") displayed within Crucial Community Forums are the property of Crucial or other third parties. Users are not permitted to use these Marks without the prior written consent of Crucial or such third party which may own the Mark. "Crucial" is a registered trademark Mircon Technology, Inc. Please see the complete list of Crucial Trademarks.

   5. General Disclaimer
      Crucial will provide Community Forum moderators.  These moderators are not authorized to present themselves as Crucial employees, and do not provide official Crucial content.  Official Crucial content will be posted only by users identified as Crucial users.  Crucial is not responsible for content posted by any user who is not designated as a Crucial user.

      Although Crucial will attempt to insure that accurate information is posted within the Community Forums, Crucial assumes no responsibility for the accuracy of the information.  


   1. Site Content Ownership
      Content included at this site and provided by or on behalf of Crucial (including but not limited to text, graphics, logos, images and forum posts) is the exclusive property of Crucial. By submitting your content to Crucial Community Forum Posts (including, but not limited to sending messages through this Web Site or through other applicable websites or posting messages to discussion boards, and chat rooms), you hereby grant to Crucial a worldwide, perpetual, irrevocable, royalty-free and fully-paid, freely transferable, sub-licenseable (through multiple tiers) right to exercise all copyright, publicity, and moral rights, in any media now known or not currently known, with respect to any content you provide to us in any public space on this Web Site or other Crucial Community Forum web sites or or in any e-mail that you provide to us through this Web Site or any other Crucial Community Forum web sites. Crucial reserves the right to add, delete, edit, modify, and take any other action Crucial deems necessary to preserve the integrity of all Community Forum Posts.

   2. Enforcement
      Crucial reserves the right to investigate any violation of the Crucial terms and conditions and these Community Forums and to take appropriate action.  Crucial has absolute discretion to enforce the terms of these documents.  Remedial action may include, but is not limited to warning users, suspending access to Crucial Community Forums, deleting or editing any content.  Crucial may request that a user delete, edit, or re-submit any inappropriate content.

      To report violations, please flag the offending post for a moderator to review.

   3. Links to Third Party Sites
      Crucial Community Forums may contain links to third party sites. Access to any other Internet site linked to this Web Site is at the user's own risk and Crucial is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites. Crucial provides these links merely as a convenience and the inclusion of such links does not imply an endorsement.
      Any links posted by you are subject to all terms and conditions like any other type of content posted to the Crucial Community Forum.  You may not post a link in the Community Forum that directs users to any content or information that would constitute a violation of the terms and conditions.

   4. General Guidelines
      Use of the Crucial Community Forums is at your own risk.  Do not post any information that you do not wish to make public.  Any information that you post can be obtained and used by others.  You post at your own risk.  It is not possible to be certain that fellow Community Forum users are who they say they are.

   5. Access to Password Protected/Secure Areas
      Access to and use of password protected and/or secure areas of the Web Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Web Site may be subject to prosecution.