Crucial M4 512 GB SSD not responding

Kilobyte Kid

Crucial M4 512 GB SSD not responding

Hi Everyone,

 

I purchased this SSD drive around 3 and half years ago. It was perfectly fine but a year later or so, it stopped responding. At that time, I was able to get it back by just leaving it plugged in for 20 mins and so, the procedure I came across in the internet. I have not been using it as my primary hard drive and just used it as a backup external hard drive and it was working fine. A couple of days ago, I wanted to access some files and it again stopped working and this time the 20-min procedure did not work. I checked some forums and then updated my firmware from 040H to 070H by using a flash drive and booting from it. It was successful but again it did not work. My computer does not recognize it but I can see it in my disk utility as unallocated unknown disk. I tried erasing it but it gave an error saying "Data error (cyclic redundancy check). After that, I came across with this thread, which is not solved, http://forum.crucial.com/t5/Crucial-SSDs/m4-128GB-data-error-cyclic-redundancy-check/td-p/124664 and followed a couple of steps mentioned in there. I downloaded Parted Magic Live and get some information about my disk. I am not an expert on this so I do not understand if my drive is in good condition or not. I tried using different recovery software but no luck there either. Any idea how to solve this issue? Here is the report I got from Parted Magic Live: (in the second post)

 

 

15 Replies
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Kilobyte Kid

Re: Crucial M4 512 GB SSD not responding

smartctl 6.5 2016-05-07 r4318 [x86_64-linux-4.8.2-pmagic64] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Crucial/Micron RealSSD m4/C400/P400
Device Model: M4-CT512M4SSD2
*removed personal information*
LU WWN Device Id: 5 00a075 109268feb
Firmware Version: 070H
User Capacity: 512,110,190,592 bytes [512 GB]
Sector Size: 512 bytes logical/physical
Rotation Rate: Solid State Device
Form Factor: 2.5 inches
Device is: In smartctl database [for details use: -P show]
ATA Version is: ACS-2, ATA8-ACS T13/1699-D revision 6
SATA Version is: SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Sun Dec 18 18:12:18 2016 EST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x80) Offline data collection activity
was never started.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 80) The previous self-test completed having
the electrical element of the test
failed.
Total time to complete Offline
data collection: ( 2380) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 39) minutes.
Conveyance self-test routine
recommended polling time: ( 3) minutes.
SCT capabilities: (0x003d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x002f 100 100 050 Pre-fail Always - 0
5 Reallocated_Sector_Ct 0x0033 100 100 010 Pre-fail Always - 0
9 Power_On_Hours 0x0032 100 100 001 Old_age Always - 6417
12 Power_Cycle_Count 0x0032 100 100 001 Old_age Always - 943
170 Grown_Failing_Block_Ct 0x0033 100 100 010 Pre-fail Always - 0
171 Program_Fail_Count 0x0032 100 100 001 Old_age Always - 0
172 Erase_Fail_Count 0x0032 100 100 001 Old_age Always - 0
173 Wear_Leveling_Count 0x0033 100 100 010 Pre-fail Always - 0
174 Unexpect_Power_Loss_Ct 0x0032 100 100 001 Old_age Always - 601
181 Non4k_Aligned_Access 0x0022 100 100 001 Old_age Always - 621 241 379
183 SATA_Iface_Downshift 0x0032 100 100 001 Old_age Always - 0
184 End-to-End_Error 0x0033 100 100 050 Pre-fail Always - 0
187 Reported_Uncorrect 0x0032 100 100 001 Old_age Always - 0
188 Command_Timeout 0x0032 100 100 001 Old_age Always - 0
189 Factory_Bad_Block_Ct 0x000e 100 100 001 Old_age Always - 151
194 Temperature_Celsius 0x0022 100 100 000 Old_age Always - 0
195 Hardware_ECC_Recovered 0x003a 100 100 001 Old_age Always - 0
196 Reallocated_Event_Count 0x0032 100 100 001 Old_age Always - 0
197 Current_Pending_Sector 0x0032 100 100 001 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 100 100 001 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 100 100 001 Old_age Always - 0
202 Perc_Rated_Life_Used 0x0018 100 100 001 Old_age Offline - 0
206 Write_Error_Rate 0x000e 100 100 001 Old_age Always - 0

Read SMART Log Directory failed: scsi error aborted command

Read SMART Error Log failed: scsi error aborted command

Read SMART Self-test Log failed: scsi error aborted command

Read SMART Selective Self-test Log failed: Connection timed out

JEDEC Jedi

Re: Crucial M4 512 GB SSD not responding

With the exception of a heck of a lot of 'unexpected power loss' (unlike later models, the M4 does not have power loss protection so this is bad!) the SMART data looks fine.

 

How were you trying to erase it?  Format?  Parted Magic which you downloaded for the SMART info actually has a 'secure erase' feature which would effectively return the disk to a factory erased state using its own internal erase features.  You said you had the drive connected externally though?  I would thing this would only work via SATA so if you're using USB rather then eSATA then you'd probably need to hook the drive up internally to try this.

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Kilobyte Kid

Re: Crucial M4 512 GB SSD not responding

Thank you for your reply. Yes, first, I tried erasing when it was externally connected and I was able to see the drive. Now, I connected it internally but it does not show up in Parted Magic interface. I do not know what is going on with this hard drive. It does not show up anywhere except the disk utility and it only shows up as an unallocated unknown not initialized disk, which still gives the same "cyclic redundancy check" error. Some recovery software also can recognize as unkown disk and scannin with them finds no data in the disk. I do not know if they scan correctly.

Kilobyte Kid

Re: Crucial M4 512 GB SSD not responding

Is there any other recommendation? Do you think this SSD is completely trash now?

Kilobyte Kid

Re: Crucial M4 512 GB SSD not responding

I was about to backup my data from another Crucial m4 256GB I bought in 2012 with 000F firmware, navigating my data then the drive just disappeared. UNBELIEVABLE! And it seems that no one cares about this. The most unreliable piece of SSD in the history! Well, they know how to answer you when you write a critical comment in Amazon aren't they! I have another 512GB MX100 in my desktop computer, I guess I will backup everything and crush it before it does to itself!

Kilobyte Kid

Re: Crucial M4 512 GB SSD not responding

The m4 was an awesome drive when it came out. The only thing you had to do was update the firmware. Unfortunately people probably did not follow it at the time.

I have two properly updated back then and on a ups system, as there was no capacitor shutdown except on intel drives back then, but 500 m4 was a better drive than intel, intel had bugs.

Anyway long story short b4 you updated that firmware the proceedure was to back up as the firmware changes the way the drive worked low level to avoid some bad bug.

If the drive works again check it is safe with crucial as it was a low level fix
Kilobyte Kid

Re: Crucial M4 512 GB SSD not responding

I did not even know that there were firmware updates for these SSDs. They could have easily reached out to the vendors who sold these SSDs and they could have emailed us to do something about them. All I remember that I had to fix them a couple of years ago after spending many hours on my own. And why there is a 3 years warranty? Most of the vendors give lifetime warranty for memory cards and these SSDs no different than them.   

Anyways, as I said, I could have updated them before it was too late but yeah, I was using them as backup hard drives and did not think this thoroughly. After seeing the first 512GB M4 was broken, I did not even check the internet. I just let it 20 or so minutes and was expecting that it would recover. After seeing that this was not happening, I checked and updated firmware etc. At that time, I thought I could just update my other 256GB M4 but before that, I had to backup. I hooked it up and was just navigating my data then it disappeared. I have to get it back because I have my research data in them. I am normally not that dumb and I am using some cloud services for my research data but this was an old study and I forgot to back them up properly.

 

I am suspicious that this might be a Windows 10 related issue since the firmware update they released was in 2013 and for Windows 8. 


I emailed Crucial and tried to chat with them today (they say chat is open on Saturdays 8 am to 2 pm) but there was not a link for that. I will call them on Monday and hopefully, they could be recovered.

Kilobyte Kid

Re: Crucial M4 512 GB SSD not responding

Christmas man, lol. Sorry was abit hasty b4 you updated a newish to a newish one.

Regarding the errors, if you manage to fix it make sure you have a ups, even so i switched my pc off suddenly once ir twice and nothing bad happens. some power supplies may not warn the mb in time on the 3.3v or 5v or whatever that is probably most if the risk.

The main unique thing I did that cetainly made all my drives better is switch to short sata cables (the thin fancy low profile ones) and i stopped getting alerts on other disks. I think modern disks and the sata power management timing is really fine tuned/fussy about 2009-2013. The chunky standard cables that come with pcs are **bleep**.
Kilobyte Kid

Re: Crucial M4 512 GB SSD not responding