M4 BSOD/Disappears after large data moved,installed,deleted

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Kilobyte Kid

M4 BSOD/Disappears after large data moved,installed,deleted

Does anyone else notice a crash or BSOD, leading to a disappearing M4 after a large file transfer to the M4 or even after installing many updates from Windows Update?

7 Replies
Crucial Employee

Re: M4 BSOD/Disappears after large data moved,installed,deleted

Hi front360,

 

I'm sorry to hear that you are having problems with your SSD.  I checked with our records and this is not a common problem that we have heard of. 

 

To help us establish the cause of the issue, could you please confirm as much of the information below as possible:

- What issues are you having?

- How long has the drive been in use?

- When did the problems first occur?

- What is the SSD being used for? (O/S, Storage, Page File, etc.)

- What is the SSD part number printed on the sticker (starting CT):

- Your exact system or motherboard model:

- Have you tried it in another system?

- Your current BIOS revision:

- Do you know your SATA speed (SATA-I 1.5Gb/s, SATA-II 3.0Gb/s, SATA-III 6Gb/s)?

- Operating system:

- What color or number is the SATA port the drive cable is connected to (Desktop users only)?

- Have you tried different SATA cables (Desktop users only)?

- Have you tried different SATA ports (Desktop users only)?

- Do you have more than one bay for hard drives/SSDs and have you tried the different bays (Laptop users only)?

- What Firmware version is printed on the sticker on the drive?

- Have you upgraded this and if so, what is the current version?

- What BIOS SATA mode are you using (IDE/ AHCI/ RAID)?

- Do you have screen shots available (if relevant)?

Once we have the above information we can look in to what is causing the problems.

Crucial_Junket, Crucial Moderator, UK


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Kilobyte Kid

Re: M4 BSOD/Disappears after large data moved,installed,deleted


@Crucial_Junket wrote:

Hi front360,

 

I'm sorry to hear that you are having problems with your SSD.  I checked with our records and this is not a common problem that we have heard of. 

 

To help us establish the cause of the issue, could you please confirm as much of the information below as possible:

- What issues are you having?  *About twice a week, out of nowhere, while "surfing" the web or sitting idle, the laptop programs start to fail or become unresponsive one after the other, until all ends with a BSOD and on reboot the M4 has disappeared from BIOS.  A "Power Cycle" almost always makes the SSD visible again.

                                                   *The same thing always happens after I install/uninstall a large program/game or  even just move/delete a large file.  It just happened this past MS Patch Tuesday, after installing about ten updates.
                                                    *This happens using both the MS AHCI driver or any of the Intel RST drivers.

                                                    *I let the M4 sit overnight in BIOS so that Garbage Collection could do it's thing, but that doesn't help either.


- How long has the drive been in use?  *The current M4 is actually the third because I RMA'd the other two. This M4 2755 "Power On Hours" and 300 "Power On Count".

- When did the problems first occur?  *Within a few months for this M4 and the first M4, but the second M4 had problems immediately.(Probably because the second M4 was Refurbished.)

- What is the SSD being used for? (O/S, Storage, Page File, etc.)  *O/S, Storage, Page File

- What is the SSD part number printed on the sticker (starting CT):  *CT256M4SSD2

- Your exact system or motherboard model:  *ASUS G73JH-RBBX05 laptop, Mobile HM55 Express Chipset, Mobile Intel 5 Series 4 Port SATA

- Have you tried it in another system?  *No other computer to try it in.

- Your current BIOS revision:  *BIOS 213

- Do you know your SATA speed (SATA-I 1.5Gb/s, SATA-II 3.0Gb/s, SATA-III 6Gb/s)?  *SATA-II 3.0Gb/s

- Operating system:  *Clean Install of Windows 8 x64 Pro, and same results when I used Windows 7 x64.

- What color or number is the SATA port the drive cable is connected to (Desktop users only)?

- Have you tried different SATA cables (Desktop users only)?

- Have you tried different SATA ports (Desktop users only)?

- Do you have more than one bay for hard drives/SSD's and have you tried the different bays (Laptop users only)?  *Yes, I tried the M4 in the other bay and this didn't help.

- What Firmware version is printed on the sticker on the drive?  *0309

- Have you upgraded this and if so, what is the current version?  *Yes, 070H

- What BIOS SATA mode are you using (IDE/ AHCI/ RAID)?  *AHCI

- Do you have screen shots available (if relevant)?  *Yes, the first SS is the SMART data a little after I started using it, and the second SS shows the current SMART data of my third M4.

Once we have the above information we can look in to what is causing the problems.


M4_SMART.jpg3rdM4_SMART_9-11-13.jpg

 

@Crucial_Junket, Can you supply me with some of the common problems that you have heard of?  Can you also let me know what will be fixed in the next update to the M4 Firmware?

 

Thanks in advance,

Don

 
 
Highlighted
Kilobyte Kid

Re: M4 BSOD/Disappears after large data moved,installed,deleted

Any ideas Junket?

Crucial Employee

Re: M4 BSOD/Disappears after large data moved,installed,deleted

Hi front360,

 

Thank you for the information you have provided.

 

I have sent these details on to our tech lab in the US to see what they would recommend as a solution for this.  At the moment I don't think an exchange for an M4 would be the best option to take so thought it would be better to get a second opinion on what is causing the problems.

 

It is very rare for a customer to have problems like this and as it's happened with three different systems it points to something other than the drives that could be causing the problem.  I will keep you posted on our findings and we will get back to you as soon as possible.

Crucial_Junket, Crucial Moderator, UK


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Kilobyte Kid

Re: M4 BSOD/Disappears after large data moved,installed,deleted

Junket,

 

     Thank you for taking the time to forward the details of my issues, to the tech lab.  Due to your help I received an email from Heather , a Community Support Specialist, who offered to swap out my M4.Smiley Wink  I replied to her email but a different person replied back to me because it's the general contact email address, crucservice@micron.com. Do you know how I can directly email Heather?

 

Thanks in advance,

Donald

Crucial Employee

Re: M4 BSOD/Disappears after large data moved,installed,deleted

Hi front360,

 

Thanks for your reply and I'm happy to hear we are arranging an exchange for you.

 

As the email address you used was for our service department it can mean that any customer support agent working that day can reply to you.  We don't have a direct email address we can pass out but if there is a specific message you would like to leave I would be more than happy to pass it on.

 

Please send me a private message with your question or comments and I can pass it on for you no problem at all.

Crucial_Junket, Crucial Moderator, UK


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Community Manager

Re: M4 BSOD/Disappears after large data moved,installed,deleted

Hi Donald,

 

Our customer service group reassigned your e-mail to me and I have now replied Smiley Happy Please check your e-mail and we will get the RMA process going. Thank you in advance.

 

Best regards,





YogiH, Crucial Moderator, US


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