I guess my problem is; how is this considered a good health drive? The OS was having problems booting and I couldn't make a backup using Acronis or Macrium due to the amount of failing sectors. Thankfully I was able to put it in a USB tray and copy out what I needed but still. If it wasn't for a monitoring script nobody would have known until it was catestrophic apparently. HWtech -> Thanks for the link, I'll take a look. I checked the firmware and it is on the latest. I also talked to Crucial chat support this morning and confirmed that sitting idle overnight should have been enough time to trigger and run Trim/Garbage Collection on the drive. Historically I haven't gotten excited over a few reallocated sectors but when the system wont backup and will hardly boot I'm thinking any sign of reallocation and I'm gonna have it brought into the shop ASAP. I didnt mean to imply Crucial hasn't replaced drives for me, I dont like the hoops nor the stance of "well there really isn't a problem but we will go ahead and replace it for you" when clearly SMART shows errors the the system is having problems. Maybe I'm just spoiled from the WD or Seagate RMA process where you login, fill out a form and your done. Its in warranty, no real questions asked and away we go.
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I have a mix of MX300 and MX500 SSD hard drives in service in a variety of customer systems. I noticed in this months SMART script check that about eight are reporting 1-5 reallocated sectors. I've worked with Crucial previously and they really seem to downplay SMART reports. Even on systems I have the Executive software installed on and read the SMART data from it, they still argue that the drive is likely not dying that that I should try unplugging the data cable and letting it sit on overnight to run its repair/rebuild cycle. I've been on chat with the RMA people and they pretty well argue that the SMART data I'm telling them is not indicative of a failing drive. Even when I've explained the system is unhappy/wont boot/etc. My question is; why is there so much hostility towards a return? And why when I have presented that two or three SMART reporting tools are all reporting problems and the system is unhappy that they continue to say the drive is likely not the problem, but do ultimately give in and process the return? I wouldn't normally chat regarding a failure except for the stupid Material Number they ask for. Thankfully now I have them printed and hanging on my wall because really who keeps the F*&%ing box to refer back to?
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