Keywords: Crucial Momentum Cache / Crucial Storage Executive Windows Update [WUS] Windows Malicious Software Removal Tool (MRT/MRT.EXE) Windows 7 Hangs With Black Screen Symantec Encryption Desktop (PGP) Versions: Crucial MX500 Crucual SSD Firmware M3CR022 (also M3CR010) Crucial Storage Executive 3.55.032018.04 Momentum Cache 188.8.131.52 Symantec Encryption Desktop (PGP) 10.3.2 MP8 [Build 16349] Lenovo W541 with Windows 7 SP1 and all applicable fixes/drivers up to date as at 11 July 2018 Probem: There appears to be some undesirable interplay between CSE/Momentum Cache, Symantec Encryption (Potentially) Desktop and some Microsoft Windows components. Running Windows Update sometimes results in the computer hanging with a black screen. It is necessary to power-off / power-on the system in order to recover. Running Windows Malacious Software Removal Tool (MRT) consistently leads to the computer hanging with a black screen. Problems do not occur when Momentum Cache is disabled [work-around]. Other: Problem may be related to Windows System Restore Points; both Windows Update and MRT both trigger the creation of System Restore Points. A corporate policy requires the use of Symantec Encryption Desktop even though MX500 has native encryption. This may make this combination of circumstances unusual.
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